Refund & Cancellation Policy

Paid plans (individual Premium and per-seat Teams) are billed in advance and renew automatically at the end of each billing period — monthly or yearly — until you cancel. We charge your payment method on file through Stripe at the start of each period.

You can cancel at any time from your billing settings or the Stripe customer portal. When you cancel:

• your subscription stops renewing at the end of the current period;
• you keep access to the paid features until the end of the period you have already paid for;
• we do not charge you again after cancellation.

Because Blueprintr is a digital service billed in advance, we generally do not provide refunds for the current or past billing periods once a period has started, and we do not refund partial periods after cancellation. Exceptions:

• Statutory rights — where mandatory consumer law gives you a right to a refund or a right of withdrawal, we honour it. Consumers in the EU/EEA have a 14-day right of withdrawal for digital services; by starting a subscription and beginning to use the paid features you may be asked to acknowledge that this right is lost once the service has been fully performed, to the extent permitted by law.
• Billing errors — if you were charged in error (for example, a duplicate charge or an incorrect amount), contact us and we will investigate and refund where appropriate.
• Goodwill — we may, at our discretion, offer a refund or credit in individual cases.

Teams plans are billed per seat. Adding seats is charged on a prorated basis for the remainder of the current period; reducing seats takes effect from the next renewal and does not generate a refund for the current period. Manage seats from the customer portal.

Where a refund is issued, any tax (VAT/GST/sales tax) charged on the original payment is refunded together with the refunded amount, in line with applicable tax rules.

Email [email protected] from the address on your account, with your account details and the reason for the request. We aim to respond within a reasonable time. Approved refunds are returned to your original payment method via Stripe.

If you believe a charge is wrong, please contact us first — we can usually resolve it faster than a card dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.